Axle Informatics

Program Support Specialist

Job Locations US-MD-Rockville
Posted Date 2 weeks ago(4/8/2021 9:06 AM)
# of Openings


Axle Informatics is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations around the globe. With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower decision-making and accelerate research discoveries. We work with some of the top research organizations and facilities in the country including multiple institutes at the National Institutes of Health (NIH)



We are seeking an experienced Program Support Specialist to join our Team in North Bethesda, MD


  • Interfaces with employees and Government clients on a regular basis
  • Provides programmatic support for on and off-site staff within various federal agencies
  • Serves as primary point of contact for onsite and offsite employees and develops new or modified procedures to improve effectiveness and efficiency of onsite/offsite operations
  • Effectively communicates client’s goals and objectives through oral and written communications
  • Screens and prepares prospective employees for oral presentations; leads and facilitates meetings
  • Participates fully in the management and development of activities and serves as a critical link between onsite and offsite administrative issues, policies and program management
  • Communicates program changes, policies and procedures to internal and external stakeholders orally and in writing
  • Responsible for onboarding onsite and offsite employees including badging, credentialing process and allocation of other onsite and offsite resources
  • Develops and maintains both program and technical documentation
  • Coordinates employee travel by preparing travel orders and certifying expense reports
  • Coordinates annual performance reviews for onsite and offsite staff; addresses and resolves performance issues
  • Establishes and maintains cooperative working relationships with a diverse group of staff members, stakeholders, and customers to support successful performance across project operations
  • Ability to take on ownership, modernize solutions, and manage conflicting priorities with minimal guidance
  • Ability to prioritize and provide precise follow-ups on all issues and communications


  • Bachelor’s degree with a minimum 3 years of experience providing program management support and assistance for on and off-site program staff within an organization, preferably federal agencies
  • Previous NIH experience is highly desired
  • Ability to manage operational logistics and multiple service requests simultaneously
  • Exceptional communication skills demonstrated through written materials and oral presentations
  • Proficient in Microsoft Office suite, (specifically Word, Excel, and PowerPoint)
  • Skilled in facilitating teams and coordinating efforts for the successful achievement of goals
  • Exceptional problem-solving, critical thinking and organizational skills required


  • 100% Medical Dental & Vision Coverage for Employees​
  • Educational Benefits for Career Growth​
  • Paid Time Off (Including Holidays) ​
  • Employee Referral Bonus ​
  • Profit Sharing
  • 401K Matching​
  • Flexible Spending Accounts:
    • Healthcare (FSA)
    • Parking Reimbursement Account (PRK)
    • Dependent Care Assistant Program (DCAP)
    • Transportation Reimbursement Account (TRN)


The diversity of Axle’s employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment based age, race, gender, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, and other characteristics protected under state, federal, or local law and to deter those who aid, abet, or induce discrimination or coerce others to discriminate.


Accessibility: If you need an accommodation as part of the employment process please contact


Disclaimer: The above description is meant to illustrate the general nature of work and level of effort being performed by individual’s assigned to this position or job description. This is not restricted as a complete list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to perform duties outside of their position, job description or responsibilities as needed.


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